Frequently Asked Questions
Everything you need to know about your favorite British treats.
Where does Goodwoods British Market ship to?
We currently ship across the United States and Canada. All orders are packed with care to ensure your favorite British snacks and groceries arrive in perfect condition.
How do you handle perishable items like chocolate or clotted cream?
During warmer months, we recommend adding insulated packaging and cold packs to your order. We also offer expedited shipping options to prevent melting and maintain freshness.
Are the products authentic and imported from the UK?
Yes, 100%. We source our inventory directly from the United Kingdom to ensure you receive the genuine taste of Britain, from Cadbury chocolate to PG Tips tea.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or is incorrect, please contact our customer service within 48 hours for a replacement or refund.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.
Do you offer bulk or wholesale discounts?
We do offer special pricing for large events or business accounts. Please reach out to our support team via the contact page for a custom quote on bulk orders.