Returns & Exchanges
At Goodwoods British Market, we strive to ensure your favorite UK treats arrive in perfect condition. Due to the perishable nature of food items, returns are generally not accepted, but we are committed to resolving issues regarding damaged or incorrect shipments promptly.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of damage or missing items from your British grocery list.
Contact Customer Support
If there is an issue, email our support team within 48 hours of delivery with your order number and clear photos of the damaged goods or packaging.
Review Process
Our team will review your claim and determine eligibility for a replacement or a store credit refund based on the condition of the items received.
Resolution
Once approved, replacements are dispatched via standard shipping, or a credit is issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing